Frequently Asked Questions

Please reach us at info@sudsomatic.co.uk if you cannot find an answer to your question.

Question: My vehicle hasn't been valeted for a while, will it cost me any extra ?

From our experience vehicles that haven't been valeted for sometime usually will require additional time and cost.

Question: My vehicle requires a deep clean, can I just have the valet with no additional time ?

Unfortunately this wouldn't be possible, Sudsomatic aims to bring your vehicle back to showroom condition each and every time you use our service. upon arrival, if your vehicle requires additional time, we will be sure to advise you on this.

Question: Will you take before and after photo's ?

Indeed, but we always protect your vehicle's identity using our Sudsomatic show plate.

But if you prefer not to have your vehicle shown on any social media we will respect your wishes.

Question: I've booked a slot but the weather is forecasted rain will I still have my appointment ?

We monitor the weather forecast daily, we will advise 24 hours before your appointment and if needed we will reschedule your vehicle for the next available good weather slot.

Question: Can I build a package to suit my needs and requirements ?

We have added additional extra's to all our packages to help you tailor the correct package to your preference .

Question: I have dents and deep scratches, can these be removed ?

We don't specialise in dent repairs, but we do offer paint correction to remove light/medium scratches, swirl marks and paint oxidation fade.

Question: I live on a farm, with insufficient water and electric supply, can I still use your services ?

We carry onboard water but like all appointments we do require access to an electrical output.

Question: I have a small amount of swirl marks in my paintwork, is there anything you can do to reduce these and remove ?

Yes, we offer a safe wash method that reduces the risk of swirls marks and also our detailing packages offer both paint correction/protection.

Question: Why is there no prices on your website ?

Every vehicle is different pending on size, model, condition and location.

Question: What method of payment do you accept ?

Our preferred payment would be bank transfer but we also accept, Cash - Card - PayPal.

Question: How do I have a confirmed booking ?

Upon confirming all the details we will forward an electronic confirmation with your booking details.

Question: I need to cancel my booking, how much notice do you need ?

We do require/appreciate a full 48 hours notice prior to your appointment.

Question: Is it better to book in advance, or just when i need a valet ?

To avoid disappointment for monthly schedules we advise booking several weeks ahead.

Question: My vehicle has already been ceramic coated, what do you offer to protect the longevity ?

We don't use any form of acid based products or TFR.

All our products are PH neutral from leading car care manufacturers. We offer many products to protect sealants, graphene and ceramic coatings.